Overview

Our goal is to ensure you are 100% satisfied with your purchase. Because we ship our products directly from our global manufacturing partners to keep prices low, we have specific procedures for returns.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

 

2. Damages and Issues (The "Fast-Track" Refund)

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately through store messenger chatbox with:

• Your Order Number
  
• A clear photo or video of the damage/incorrect item
  

Note: If approved after inspection any defective items, we will either send a replacement, issue a full refund at no cost to you or coordinate a return back to us.

3. Returns for Change of Mind

If you wish to return an item for reasons other than a defect (e.g., you changed your mind, or you ordered the wrong size/color), please note:

• Shipping Costs: Customers are responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable.
  
• Return Address: Do not send your purchase back to the manufacturer. Please contact us for the correct local return address.
  

4. Non-Returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (food, flowers, plants)
  
• Custom products (special orders or personalized items)
  
• Personal care goods (beauty products, intimate apparel)
  
• Sale items or gift cards
  

5. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Shipping Information

We partner with global merchants and artisans to provide you with the best prices and the most unique products. This means your order is shipped from global areas such as Germany, USA, Thailand, China, India, etc., via our partnership with USPS, FedEx, DHL, and local regional carriers.

1. Processing Times

Because we ship from multiple warehouses, please allow 7–10 business days for your order to be processed and prepared for shipment. You will receive a notification with a tracking number as soon as your package is on its way.

2. Estimated Shipping Times

Shipping times vary by location. Below are our current estimates for standard shipping:

RegionEstimated Delivery Time

• USA & Canada7–14 Business Days
• Europe & UK7–15 Business Days
• Australia & NZ10–20 Business Days
• Rest of World15–25 Business Days

Please note: These are estimates. Factors such as customs clearance and local postal delays can occasionally extend these windows.

3. Multiple Shipments

To get your items to you as quickly as possible, orders containing multiple items may be shipped in separate packages. If you receive one part of your order before the rest, don't worry—the remainder of your items are on their way!

4. Customs & Duties

For international orders, please be aware that your country may charge import duties or taxes. We is not responsible for these charges; they are the responsibility of the recipient.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please enter your address at checkout to see available shipping options and costs for your area.

For international orders, please be aware that your country may charge import duties or taxes. We are not responsible for these charges; they are the responsibility of the recipient.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website. If you don't receive a tracking email, please check your spam folder or contact our support team. Please allow 10–15 days for the tracking information to update in the carrier's system.